Our personal information protection policy
Here is our policy on the protection of personal information, how you can consult your personal information, and how you can request an update or removal of your personal information.
Information Collected and Use of Information
We collect certain information required to provide you with optimal service and allow us to communicate with you via our website, our newsletters, by email, online chat messaging, text message, telephone or other methods.
Online information collection forms
The information collected in the various online forms is saved in a secure database and protected by cyber surveillance systems. No sensitive information is transmitted by email. No information will be shared with third parties without your consent.
Online payment solutions
All the solutions we recommend and use allow you to manage and redirect payments. In this way, no banking information is saved in our databases.
Consent
We may obtain your consent depending on the method and system used. Your consent may be express or implied. It is provided virtually, written or verbal, by you or by an authorized person.
Information collected online through the use of cookies
When browsing online, we collect information to personalize your browsing and your preferences, for example the browsing language or to count engagement objectives for the actions offered on our website. The cookie files installed are saved on your browser. You can accept them, refuse them or delete them from your browser's memory cache at any time.
Statistics collection
We use Google Analytics GA4 to collect online browsing information,Mailchimp for consultation statistics for newsletter distribution, as well as Meta and Looker Studio for the SEM campaigns that we manage.
How to view your information
We take necessary and appropriate security measures to ensure the confidentiality of the personal information we maintain.
Only our employees, collaborators and service providers who need your information to carry out their tasks have access to it.
We will never use or disclose your personal information for any other purpose.
Retention and destruction of your information
We retain information only for the period we are actively providing services. All unnecessary information is securely destroyed.
Access to your information and request for verification
You can make a request for access to your personal information. This request allows you to know the information that is saved in your file. You can request the destruction of your personal information at any time.
Please contact us by email at:
Email: [email protected]
Or in writing to:
Kathy Rioux, Norva
151 Louis-Philippe Lebrun Street,
Rivière-du-Loup, Quebec, G5R 5W5
Norva adventure vehicle
Address: 151 Louis-Philippe Lebrun Street,
Rivière-du-Loup, (Quebec) Postcode: G5R 5W5
We will respond to you within 30 days.
Responsible for the protection of personal information
Kathy Rioux
Address: 151 Louis-Philippe Lebrun Street,
Rivière-du-Loup, Quebec, G5R 5W5
Updated March 21, 2024